A: Shipping costs are determined by where you live.

Click here to determine shipping based on your ZIP Code

A: To determine if you are within our delivery area.

We do not utilize this information for any other purpose.

A: Shopping cart problems usually occur for one or more of the following reasons:

1. Cookies are not enabled, or your browser is configured to block johnv.com and/or schultzfurniture.com cookies.

NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that johnv.com and/or schultzfurniture.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The computer you're using is behind a firewall.
3. The item you are trying to purchase is no longer available to be purchased online.

If all else fails, try closing all open programs and restart your computer, or try from a different computer. If you are still having trouble please contact us so we can help you.

A: Absolutely.

We use 128-bit encryption via a Secured Socket Layer (SSL) to provide the safest, most reliable protection. Statistically, you are at greater risk using your card over a cellular telephone!

A: Yes. Scheduling a service call is easy.

There is a "Request Service" link under the Customer Tools & Information column of this page. Select Request Service (or click here) login, and follow the directions. We will send you an email confirmation to let you know we’ve received your request.

A: Yes, you can. We have your purchase history for both the online store and for items that you came in and purchased in person saved so that you can review them.

You can access this information from the Assistance Center. Look for the "View Purchases" link under the Customer Tools & Information column of this page (or click here). Once you login it will show all the purchases you have made.

A: Yes, we guarantee that we can beat any competitors’ price, and honor that guarantee up to 30 days from the delivery of your furniture. You can read the full details here.

A: You can place a special order in our showroom, but not through schultzfurniture.com.

Special orders require a 33% non-refundable deposit, and will take 45-60 days to ship from the manufacturer. If you are considering a special order, please read our Special Order Policy:

Upon a customer's request we will create a Special Order. This merchandise is not part of our regular lineup an therefore certain terms apply. All Special Orders require a non-refundable 33% deposit. If for any reason the order is cancelled the 33% deposit is non-refundable.

A: Due to the high expenses in restocking furniture, returns are permissible only under certain circumstances.

Our return policy states that if the furniture does not fit into your room, or if it is not delivered to your satisfaction, we will take it back that same day. Special Order merchandise and bedding are excluded from our return policy. All returns after the first day of ownership require a $79 restocking fee.

A: The financing offers are limited to in-store purchases.

We must verify the identity of anyone attempting to purchase items using financing. If you wish to make a purchase and take advantage of one of our financing offers you must come into our store to do so.

A: You should contact the finance company directly.

Once you take possession of your furniture, only the finance company who has your loan can take payments or provide you with information about the status of your account. We use one of the following finance companies, depending on when you purchased. Your copy of your sales order will have the name of the finance company stapled to it.

• American General - (814) 868-8045
• Erie Consumer Discount - (814) 453-6681
• Wells Fargo - (800) 737-6682

A: Prior to delivery all questions can be answered by our financing department or your salesperson.

• Finance Department - (814) 868-7125 ext.157
• Salesperson Listing

A: We do not accept specific stop time requests.

Our delivery trucks average 12-18 stops per day. As a result we are forced to route the truck in the most efficient way possible, to avoid "zig-zagging" across the city. Have you considered having a friend or neighbor meet the drivers and accept the merchandise for you? Also, if you can meet the drivers at your house we can arrange to have them call you from their previous stop to minimize the amount of time that you need to be in your home.

A: We will call you 2 days ahead.

For your convenience, a 2 hour delivery window (4 hours for a Saturday delivery) will be available 2 days prior to your delivery day. We will call your home phone at this time to inform you of your time window. Alternatively, you can call the store at 814-868-7125 and use option 0 to obtain your time window.

A: It is important to know the cleaning code of the stained fabric. Please review the standard codes before removing the stain.

Important! If you purchased an additional fabric protection plan, you must call MasterSeal at 866-289-3210 prior to attempting to clean any stain. Or, you can submit your claim on-line at www.mastersealproducts.com.

A: Customer satisfaction is a priority at Schultz Furniture Superstore. We will make every effort to ensure that damages or manufacturer's defects are perfectly repaired in a prompt manner.

Our furniture manufacturers provide a 1 year full parts full labor warranty for the first year of ownership. After the first year, some of the parts are covered under a limited warranty, but the labor is at a charge. Please refer to your manufacturer's warranty for the coverage guidelines.

Minimum parts replacement warranty provided by Schultz Furniture

In addition to the Manufacturer's warranty, Schultz Furniture offers this "Minimum Warranty Coverage" to it's customers. These terms apply to part replacement only, the labor is covered only for one year from date of delivery/pickup of the item.